Applied Data Sciences, Inc. presently offers a selection of maintenance plans designed to meet the growing demands of today's customers. Applied Data Sciences understands each customer has specific needs which is why these support programs can be tailored to fit the unique requirements of the customer.

The monthly rate is determined by the type of equipment and proximity to Applied Data Sciences' office. Rates apply to coverage during the Principal Time of Day, which is 8:00 a.m. through 5:00 p.m., Monday through Friday, excluding holidays.

The services provided are based upon the selected service plan. These plans are available at fixed monthly rates for ease of budgeting. The minimum term is one year. These service plans are described in Section 4.0.

Maintenance contract service coverage does not include customer requested de-installation or reinstallation of equipment. Installation and de-installation will be performed at time and material rates.

Our engineering service rates are the same for both customer site or our site support. Labor charges will be in minimum increments of half hour periods. Fractional hours will be prorated to the nearest half hour.

STANDARD TIME:
     $100.00 per man hour. Up to 8 hours during normal working hours.

OVERTIME & WEEKENDS:
     $110.00 per man hour.

HOLIDAYS:
     $130.00 per man hour.

STANDARD TRAVEL & STANDBY TIME:
     $55.00 per man hour. Standby time is a minimum of 8 hours per day.

OVERTIME & WEEKENDS TRAVEL & STANDBY TIME:
     $85.00 per man hour. Standby time is a minimum of 8 hours per day.

HOLIDAYS TRAVEL & STANDBY TIME:
     $110.00 per man hour. Standby time is a minimum of 8 hours per day.

TERMS OF PAYMENT:
     Net 30 days after completion of job.

TRAVEL TO CUSTOMER SITE:
     Private Auto - $.485 per mile
     Auto Rental - $60.00 per day
     Per Diem Expenses - $160.00 per day
     Commercial Transportation - Charged at cost

TERMS OF PAYMENT:
     Net 30 days from the date of invoice. Maintenance charges will be billed monthly in advance or annually in advance as appropriate.

MAINTENANCE CHARGES:
     Charges which are not paid when due shall be subject to interest at one and one half percent (1-1/2%) per month, but not in excess of the lawful maximum, on the unpaid balance. If the charges remain unpaid, the cost and expense of collection, including reasonable attorney's fees, will be due and payable. Applied Data Sciences reserves the right to discontinue service if charges remain unpaid.

CANCELLATION CHARGES:
     After the initial commitment period, a cancellation charge may be applicable depending on the contract. Applied Data Sciences must have 30 days prior written notice before terminating a service agreement.

SALES TAX:
     Prices contained herein are exclusive of any sales or use taxes. Such taxes, if applicable, will be charged to the customer. Customers claiming tax exempt status shall provide Applied Data Sciences with all appropriate exemption certificates.

The following information will be required:

• ADS Product number.
• Customer contact name, address, and phone number for the site.
• Provide a description of your problem or question.
• Determine the severity of the call (i.e., system down, system degraded capabilities, product does not work as expected, request for information, or scheduled grade or installation).

Applied Data Sciences Support will assign a reference number (The customer will need to record this number for future reference.) The Customer's call will be forwarded to one of Applied Data Sciences' technical staff for problem resolution.

Repair/Exchange Services:
     Any time a Customer needs boards repaired or upgraded, contact us at: 972-620-8530. Refer to the information in Section 3.0 for board repair or warranty service. If you desire to have a product upgraded, then refer to the information in Section 6.0.

Training:
     Applied Data Sciences offers Training courses to fit all of our customer's needs. If you have questions, contact us at 972-620-8530. Reference the information that is presented in Section 5.0.

Professional Services:
     Professional Services is a set of post support products or services, which can be customized to fit the unique requirements of your equipment. Applied Data Sciences' Engineers can assist with:

• Customized Operating Systems
• Custom Software Packages
• Diagnostic Tools
• Consulting Services
• OEM Assistance Services
• Application Assistance Services
• Networking Assistance Services
• Etc.

1. Hardware Product Support
2. Software Product Support
3. Total System Support (TSS)

Features:
• Priority Response to all Trouble Calls
• Remote Diagnosis/Telephone Consultations
• Single Point-of Contact @ 972-620-8530
• On-site Remedial Maintenance
• Next Business Day Basis
• All Replaceable Parts, Tools, Text Equipment, and Maintenance Materials
• Change Notices
• Technical Support Bulletins

Features:
• Priority Response to all Trouble Calls
• Remote Diagnosis/Telephone Consultations
• Single Point-of Contact @ 972-620-8530
• Remote Installation Assistance
• Distribution of Specific Media Type for all Applicable Software Releases, Updates and Patches

Features:
• Updates to software via CD-ROM Media
• Phone support from Applied Data Sciences' Engineers (8 am- 5 pm CST, Monday - Friday)
• Advisory and Remedial Software Support
• Hardware Priority Response to all Trouble Calls
• Hardware Remote Diagnosis/Telephone Consultations
• Single Point-of Contact @ 972-620-8530
• Change Notices
• Technical Support Bulletins

If you are having a product upgraded, please have available the following information to obtain a Return Materials Authorization (RMA) number:

• Customer contact name, address, and phone number (specify billing or shipping).
• Part Number.
• Serial Number.
• Revision Level.
• Description of the problem experienced.
• Determine the type of support needed by the following guidelines:
  • Assembly/Repair Update: Boards are updated and tested at the latest engineering revision level. Repair turnaround time is up to thirty (30) days.
  • Assembly Exchange: Replacement assemblies will be shipped within five (5) days after receipt and acceptance of returned assemblies.
  • Advanced Assembly Exchange: In emergency situations, an assembly will be shipped to the customer within twenty-four (24) hours of a customer request.